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From Incidents to Service Requests: The Power of Ivanti Neurons Automation Bots
Learn more: https://www.ivanti.com/ivanti-neurons
Gilbert+Tobin, a leading Australian law firm, continues to transform service delivery to its 1000+ employees with proactive support and a reduction in resolution times with the use of Ivanti Neurons Automation Bots.
Key benefits include:
• Automated fixes mean no remoting into machines removing anxiety about access to sensitive documents, and importantly, big savings on billing time.
• A shift from incidents to service requests, with 80%+ tickets now identified as service requests.
• Immediate fixes delivered through automation bots have enhanced user experience and resulted in positive feedback to the service desk.
• Improved job satisfaction and career opportunities for the service desk team with a shift-left approach and removal of mundane repetitive tasks.
Chapters
00:00 - Automation Benefits and How to Start
01:24 - Immediate Fixes
02:57 - Proactive Battery Health Support
03: 56 - Positive Service Desk Impact
- https://www.ivanti.com/resources/bot-library
- https://www.ivanti.com/resources/bot-library/device-optimization/battery-monitor
- https://www.ivanti.com/ivanti-neurons
- https://www.ivanti.com/products/ivanti-neurons-itsm
- https://www.ivanti.com/resources/research-reports/itsm-automation
- https://usergroups.ivanti.com/australia-new-zealand-neurons/
Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.
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